Companies in Kenya have been constantly innovating with technology and leadership when it comes to Customer Experience. Customer experience has become one of the most talked about topics this year and CX Transformation is bringing real time knowledge, the top professionals from the region to discuss the latest trends, challenges and future digital progression that will help companies lead as a customer first organisation.
This year’s theme focuses on Customer experience and the rise of the experience economy. The idea of selling experiences rather than products has ascended to a top priority for business leaders. Shedding light on this topic includes some of the best speakers from the region including: James Muiruri, Asst.Vice President for Life Care Kenya; Seema DhananiDeSouza, Group Customer Experience Director for Equity Bank Limited; Lynet Owuor- Okoth, Head of Customer Experience Department for National Bank of Kenya; Rita Njeri Director of Customer Success for Pawa Pay; Ven Rasugu Regional Head of Customer experience & Account Management for Jambo Pay; Gitanjali Parida Director – Transformation, Customer Experience and Asset Profitability for Telkom Kenya, Kennedy Kaberia Kibuthania, Head of Customer Experience (E-comm & On Demand Services) for Jumia Kenya; Sheila Gatonga Head of Ecommerce for Naivas Limited; Collins Lumumba Head of Customer Experience at Metropolitan National Secco; Pauline Macharia Director Customer Experience for SBM Bank (K) Limited; David Caleb Director, Customer Experience (CX) Applications Cloud Business for East West Africa Oracle; Abigail Kalua Director Customer Experience for D.light; Wavi Mungala, Head of Corporate Communication & Customer Experience for The Higher Education Loans
The conference consists of keynote presentations, case studies, panel discussions and roundtable sessions. The event is organised by Phoenix Business Intelligence focussed on supercharging businesses by creating value and providing quality business opportunities to its clients.
The event is sponsored by Oracle who are the Silver Sponsors. Jasco and Freshworks are the strategic CX partners for the event.
World Business Outlook is the official media partner for the event