Neuron7, the leader in AI for service resolution intelligence, yesterday announced that its partner, ServiceNow, has made a strategic investment in the company through ServiceNow Ventures. Neuron7 released Resolution Intelligence on the ServiceNow Store, bringing value to joint customers across ITSM, CSM, and FSM workflows.
Neuron7’s Resolution Intelligence helps enterprise organizations resolve issues across the service continuum. By learning from data and people, Neuron7 provides fast, accurate resolutions across thousands of products and issues within ServiceNow, while capturing knowledge and optimizing resolution paths in real-time.
This investment will help bolster Neuron7’s continued technology innovation, including product development and its new Gen AI Labs, and assist with market expansion.
“A deeper relationship with ServiceNow will help service executives at joint customers accelerate their AI transformations,” said Niken Patel, CEO and Co-founder of Neuron7. “Service leaders struggle to drive efficiency with vast amounts of service data in silos and the risk of losing expert knowledge when people leave the business. This investment validates Neuron7’s approach to unlock knowledge and share continually optimized resolution paths at the point of impact. Neuron7 is a natural complement to the ServiceNow Platform.”
“We’re thrilled to play a part in Neuron7’s continued growth and share in their mission to help enterprise service organizations across industries resolve complex issues fast and improve customer experiences with AI,” said Bulent Cinarkaya, VP and GM, Field Service Management, ServiceNow. “By putting AI to work for case management and incident resolution, together we can help boost productivity and deliver transformational value to our customers.”
A Step Ahead: Introducing Neuron7 Gen AI Labs to Develop for the Future
As generative AI enhances the accuracy that Neuron7 delivers to its customers, the company also announced Gen AI Labs today. It will act as a skunkworks project within the company that continually uses bleeding-edge algorithms and technology to enhance Neuron7’s products. The work of the labs is expected to multiply the number of use cases and new products that Neuron7 can deliver to its customers.
“We’ve been using large language models for years, using generative AI and other AI models to create purpose-built solutions. Now, Neuron7’s Gen AI Labs essentially enables us to combine this experience with the latest AI models,” said Mr. Patel. “We’re continually looking for the newest approaches and technologies to incorporate into solutions to help complex service environments resolve issues faster. Our Gen AI Labs will help us take our efforts to the next level and extend our lead in the market.”
Neuron7’s commitment to best-of-breed technology that solves real industry needs has translated to impressive growth. The company tripled ARR in 2023 while adding top-tier enterprise customers.
