Our Advanced Digital Solutions boosts banks and fintechs: Joseph Chan of AsiaPay

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AsiaPay was recently adjudged as ‘Best Digital Payment Partner Hong Kong 2022‘ by World Business Outlook. The following is an exclusive interview with Joseph Chan, CEO of AsiaPay.

It’s a pleasure to have you. Tell me a bit about your journey and about heading AsiaPay.

As the founder and CEO of AsiaPay Group, Joseph started up the first high-quality third-party digital payment service and technology firm in 2000 in Hong Kong, spearheaded the company’s business strategies and product development together with his management team, and leads AsiaPay becoming one of the most successful world-class digital payment companies in Asia.

In regard to business growth and market recognition, Joseph presents his long-term vision which is to operate a successful and socially responsible company that continually provides individuals and corporate entities with the newest digital payment values, readily enhances one’s quality of life, and maximizes business opportunities, efficiency and productivity. 

On that note of innovation, what are your views, on things like blockchain, Artificial intelligence, and robotics? 

AsiaPay works closely with our partners in the AI, metaverse, crypto, and NFT-related businesses. With the capabilities of the web3 payment, we aim to strengthen the sales scene, use virtual social space as attraction, product display, and sales as a reality, and enhance the interest and purchase intention of potential buyers, coupled with cryptocurrency-led payment.

Decentralizing blockchain can guarantee the fidelity and security of transactions and digital payments. While combining digital record authenticity in blockchain technologies and the automation of artificial intelligence can enhance data security to prevent fraud in the fintech and digital commerce industries. 

Along with digital transformation, there have been successful applications of robotics in F&B n hotel industries in Asia and more digital payment solution adoption follows to provide a more seamless and valued payment experience to customers.

AsiaPay continues to work closely with partners and startups in these technology areas and also web3 area like metaverse, and crypto to well capitalise on these technologies to provide more advanced payment solution to address coming business and market needs.

How do you manage the making in the area of diversity and inclusion in terms of gender and cultural background? 

AsiaPay always aims to remain a balanced and fair working environment with diversity and inclusion over its 16-country operations in Asia. As we serve merchants covering a wide range of industries and operating across borders with close interaction with our teams in Asia, we respect the unique background, needs, perspectives, and potential of all team members. We:

  1. Identify diversity and inclusion as key strategic priorities 
  2. Recruit and hire openly across Asia
  3. Establish and enforce cross-country mentorship
  4. Promote teamwork and foster relationships through overseas team training, yearly executive meetings…etc …
  5. Acknowledge holidays of all cultures and celebrate
  6. Be aware of any unconscious bias.
  7. Ensure benefits and programs are inclusive

And, we set up a variety of staff performance and long-service awards to appreciate our team member’s contributions regardless of their genders, races, religion, nationalities, and sexual orientations. Every team member is equally involved in and supported in all areas of the workplace. 

Even in this highly competitive Fintech market, we have enjoyed relatively high retention over the years.

AsiaPay continues its business expansion in Asia with 16 operation offices as of date. What are the strategies for the Indonesian market? 

Indonesia is one of the key emerging markets in Asia, according to a YStats.com report points that Indonesia mostly used “online wallet” (69%) alternatively to traditional payments in 2020. “Online wallet” was commonly used as an alternative payment method after the onset of COVID-19; 

BimoPay is a payment gateway platform service offered by AsiaPay to address Indonesian digital payment needs, as Indonesia is one of the fastest-growing economies in the world. Our key strategies shall emcompass,

  • Sales strategies and programs targeting key merchant segments;
  • Bank and payment and channel partnership;
  • Digital marketing campaigns enhancing brand and service awareness;
  • Localised product and service innovation and development;

Do you see AsiaPay expanding its offering in the future? How do you see 2023 coming?

With digitalization and technological innovations taking over the economic sector of the world, AsiaPay will continually bring advanced, secured, integrated, and cost-effective digital payment processing solutions and services to banks and eBusiness globally.

We will continually embrace change and innovate capitalizing on the technological trends and strength especially addressing the coming evolution of digital commerce, smart retail, web 3.0 payment, payment data analytics, crypto/CBDC and blockchain technologies. 

Apart from our existing 16-country operations in Asia, we will continue to expand our footprint in the world to expand our payment solution and service coverage, and further scale-out.

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