World Business Outlook awards SeABank ‘The Best Digital Bank Vietnam 2021’

World Business Outlook, a leading B2B Business magazine in APAC, has conferred the SeABank with ‘The Best Digital Bank Vietnam 2021’ award for its persistent effort towards digitalization.

September 16, 2021: SeABank, a leading commercial joint stock banks headquartered at Hanoi, has been awarded the prestige of ‘The Best Digital Bank Vietnam 2021’, by World Business Outlook. The bank was chosen for its outstanding digital services with improved security technology and innovative solutions.

SeABank is continuously pursuing its goal for digital convergence and as per reports, has spent millions of USD in implementing the world leading banking core system – Temenos. SeABank has confirmed that they upgraded the system to the latest R18 version. The bank has been dedicatedly implementing and maintaining its ISO 27001:2013 certification and PCI-DSS security standards for card transactions, electronic document exchange, digital signatures and ‘iron-clad’ authentication solutions such as OTP tokens and two-channel authentication. SeABank has revealed the successful completion of the 2020 Core AI Project that enhanced its products, supporting their end-to-end customer experience.

SeABank has also kept pace with the latest in the smartphone ecosystem with SeAMobile. When it is combined with the SeATeller function, the new AI and eKYC tech features aim to create rapid authentication at the counter and eliminate outdated, time consuming customer processing. 

Another reason for this top honour from World Business Outlook was for the fact that SeABank is one of the first players in Vietnam to launch an FPT AI Virtual Assistant solution. According to SeABank, the new Virtual Assistant simultaneously conducts thousands of conversations with the average call requiring less than 120 seconds for a 98 percent call success rate providing SeABank with an optimal solution to advance its digital transformation.

Conveying her gratitude towards the honour from World Business Outlook, Ms. Le Thu Thuy, General Director of SeABank, said, “Customer satisfaction weighs in more than anything else for us. In this era of digitalization, we have ensured that the customer enjoys full financial experience, anytime, anywhere. We are continuously upgrading and improving our digital infrastructure to include the latest in Artificial Intelligence and security solutions. This has not only improved our customer’s trust but has also optimised our overall banking operations.”

Announcing the award winner, Ujal Nair, Editor, World Business Outlook said, “SeABank is widely considered as a pioneer in the digital banking platform. Ever since their high investments in 2005 to implement one of the best Banking Core system from Switzerland, the establishment seems to be leveraging every innovation possible to enhance its customer’s digital experience.”

About World Business Outlook

World Business Outlook is a Singapore-based business magazine. The website delivers all the latest global financial news and the latest insights, market views and industry talk from across the sectors. The magazine pages adorn the most innovative companies in its sector and opinions from the world’s top business leaders.


About SeABank:

Established in 1994, SeABank is one of the leading joint stock commercial banks in Vietnam with nearly 1.6 million customers, more than 4,000 employees and nearly 180 transaction points nationwide. SeABank’s goal is to become a leading retail bank with a customer-centric strategy by offering a wide range of financial products and services to individuals, small and large enterprises. SeABank is considered as one of the pillars of the banking system with a charter capital of VND 13425 billion, ranked B1 by Moody’s and fully meeting Basel II standards.

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